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Angi Patio Set Assembly

<div style="padding:1rem 1rem 1.5rem; background-color: #f1f1f1; border-radius: 8px;"> <a href="https://scene7.samssclub.shop/is/content/samsclub/angi-faqs?mid=pdp_banner_guide_PL984181826" target="_self"></a> </div> Need help assembling your new patio set? Leave it to a pro! Angi connects you with top-rated local professionals, saving you time and energy. Angi is the easiest way to book pre-priced household assembly and installation services. Simply add the service to your cart. After you check out, Angi will email your booking details shortly. If you just recently purchased the patio set, please ensure the product will arrive before your service appointment. You can reschedule any time that is convenient for you, 7am - 11pm local time. This Patio Set Assembly service includes: <ul> <li>Assembly of one customer-supplied patio set per product instructions.</li> <li>Please select the option based on the number of pieces in your set. If you have more than 8 pieces you will need to purchase a second service to cover your needs.</li> <li>Test to ensure proper operation.</li> <li>The pro will remove and discard any product packaging upon completion of the job</li> <li>You will be able to communicate with your professional once your booking has been created and claimed by a local provider. Angi will email you the details on how to connect with your pro</li> </ul> Angi is here to help make caring for your home a positive, easy experience. This service is protected by the Angi Happiness Guarantee. That means we'll cover your project up to the full purchase price, plus limited damage protection. Requires timely reporting of the claim. Other limitations and terms apply. Please review the guarantee terms<a href="https://www.angi.com/happiness-guarantee.htm" target="_blank"> here</a> . This service is eligible for a refund up to 24 hours prior to the service. Contact <a href="https://support.partners.angi.com/" target="_self">Angi Support</a> to chat directly to a representative or call 1 (855) 755-0309 for details and next steps. Angi’s terms and conditions apply to this service; please review the terms for details <a href="https://www.angi.com/terms#book-now-terms" target="_blank">here</a> . Handy Technologies, Inc. and their affiliates, including Angi (collectively, "Handy"), are not agents/affiliates of or endorsed by Sam's Club. Handy and/or its service professionals are solely responsible for the Angi services. Sam's Club has no obligation to preform any responsibilities of Handy or the Service Professionals, and Sam's Club does not guarantee Handy's and/or Service Professionals' performance of Handy's and/or Service Professionals' obligations. Sam's Club is not responsible for Handy's and/or Service Professionals' actions or omissions.

Brand

<ul> <li>Easy booking management and cancellations</li> <li>Schedule anytime from 7AM to 11PM, seven days a week</li> <li>Upfront prices with Top rated professionals</li> <li>Your project is covered by Angi Happiness Guarantee</li> <li>Angi's terms and conditions apply, click <a href="https://www.angi.com/terms#book-now-terms" target="_blank">here</a> for details</li> </ul>

Specifications

title_electronic_delivery

<ul> <li>Easy booking management and cancellations <li>Schedule anytime from 7AM to 11PM, seven days a week <li>Upfront prices with Top rated professionals <li>Your project is covered by Angi Happiness Guarantee <li>Angi's terms and conditions apply, click <a href="https://www.angi.com/terms#book-now-terms" target="_blank">here</a> for details</li> </ul>

Size

1 to 3 Pieces

4 to 6 Pieces

7 to 8 Pieces

It is very confusing to schedule assembly. I payed for the service and told to go to a certain location on the app but it does not allow me to schedule the service for assembly. No where is there a phone number to call. Why do you make it so difficult?

Disappointed

Do NOT purchase this option. The so-called "Pro" (Emmunael) assigned to assemble our patio furniture (6 pieces) was confrontational from the start, given the number and size of the boxes. He asked how much we paid, and I told him we paid $105.00 to assemble 4-6 pieces, and we had 6 pieces to assemble. He immediately zeroed in on the umbrella, questioning if that was to be assembled as well. I told him it was, and that it was part of what we purchased from Sam's Club and included in the six pieces to be assembled. He began to argue about it, at which point I told him that if he did not want to assemble the umbrella, he could immediately leave without assembling anything, and we would find another service. He began moving a box to the patio and assembling the furniture, which I interpreted as him agreeing to assemble the umbrella as well. 
About two hours in, I noticed that work had stopped and he was on his phone texting. This continued for about 20-30 minutes, after which time I provided him with a printed copy of the purchase order, which indicated 4-6 items as proof. He said he was checking with his service department to verify. At that time, I called customer service (855-755-0309) and was on the line with the CSR when he came into the house and said his service department had told him the umbrella was not included in the service to assemble and that it would be a separate assembly cost. I showed him the receipt from Sam's, which has the furniture and umbrella, and the assembly order for 4-6 pieces (it was on the receipt from Sam's Club). He stood fast that he wasn't going to assemble the umbrella, all the while the CSR that I was talking to was listening on the call. I told him that if he was leaving, he was supposed to remove the packing material as the product details clearly state, "The pro will remove and discard all packaging upon completion of the job." He said he had never removed the packing and refused to remove it, as stated in the product details. 
The CSR I spoke with agreed that the service included assembling the umbrella and removing the packing material. He said he would send someone else to our house to assemble the umbrella and remove the boxes and packing, but would be unable to do that for 48 hours (Monday). I was unavailable on Monday, so we agreed that the next service person would come the following Friday (6 days later). 
If this is the quality of service provided to assemble products purchased @ Sam's Club, I recommend that YOU search for someone to assemble your products and not use this service. If this is the quality of "Pro" that Angi refers to, then I will never use them again. 
I will say the CSR that I spoke with (I'm not sure if it was Sam or Angi) was pleasant and understanding and did what he could to resolve the problem. I can only home that Angi removes this "Pro" from their referral list.

You may regret purchasing this assembly by Angi

Angi Patio Set Assembly

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